# SimboVara Workflow Customization: Build Appointment Cancellation Workflow Questions - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-build-appointment-cancellation-workflow-questions-admin-panel

**Purpose**

Collect cancellation details and try to retain the appointment when appropriate.

**Where to edit:** Appointment Cancellation Workflow Questions

### Suggested questions and prompts

- Please provide the appointment details you want to cancel including date, time, and doctor
- Would you be okay for our staff to call you to reschedule the appointment instead of cancellation

### Steps

1. Enter the lines above.
2. If you impose late-cancel fees, include a line that explains the policy.
3. Click <span class="s1">**Save**</span>.

### Tips and Good practices

- Offer rescheduling to reduce no-shows.
- If you require a reason, add a simple “What is the reason for cancellation” line.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-build-appointment-cancellation-workflow-questions-admin-panel