SimboVara Workflow Customization: Add Office Hours Details - Admin Panel

Purpose 

 Allow Copilot to answer “when are you open” accurately and to control transfer behavior within office hours. 

 What to include 

 

 

 Normal hours 

 

 

 Per-location hours if they differ 

 

 

 Department exceptions or special rules 

 

 

 Any instructions for the caller 

 

 

 Steps 

 

 

 In Office Hours Details , write hours in plain English. 

 

 

 Example content: 

 

 

 We are open from 8:00 am to 5:00 pm Monday through Friday. 

 

 

 Add any exceptions such as half-days, lunch breaks or department variations. 

 

 

 

 

 Click Save . 

 

 

 Tips and Good practices 

 

 

 Use one line per rule for readability. 

 

 

 Update before holidays. 

 

 

 Match these hours to the Front Desk transfer expectations.