# SimboVara Workflow Customization: Add Office Hours Details - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-add-office-hours-details-admin-panel

**Purpose**

Allow Copilot to answer “when are you open” accurately and to control transfer behavior within office hours.

### What to include

- Normal hours
- Per-location hours if they differ
- Department exceptions or special rules
- Any instructions for the caller

### Steps

1. In <span class="s1">**Office Hours Details**</span>, write hours in plain English.
2. Example content:
    
    
    - We are open from 8:00 am to 5:00 pm Monday through Friday.
    - Add any exceptions such as half-days, lunch breaks or department variations.
3. Click <span class="s1">**Save**</span>.

### Tips and Good practices

- Use one line per rule for readability.
- Update before holidays.
- Match these hours to the Front Desk transfer expectations.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-add-office-hours-details-admin-panel