Set the call status

Purpose: Show progress and keep the queue clean. 

 Steps 

 

 

 Open the call. 

 

 

 Use the Status dropdown and choose one of these options: 

 

 

 Open 

 

 

 In-progress 

 

 

 Resolve 

 

 

 Resolved No Response 

 

 

 Delete 

 

 

 

 

 Click Mark as Resolved when the task is complete. 

 

 

 Use I am Working on it to broadcast that you have taken ownership. 

 

 

 Tips and good practice 

 

 

 Use Resolved No Response when you tried to reach the patient but did not connect.