Call Volume: Daily Call Volume - Admin Panel

Purpose: Track exact call counts for each day in the selected period. 

 Reading the panel 

 

 

 Each day shows the total number of calls. 

 

 

 Use it to find sudden jumps or drops. 

 

 

 Actions to take 

 

 

 Investigate very low days for possible technical issues or holiday closures. 

 

 

 Investigate very high days for campaign impact or staffing needs. 

 

 

 Share findings with scheduling leads. 

 

 

 Tips and good practices 

 

 

 Pair this with the Call Details report to learn reasons for any spike. 

 

 

 Keep a small calendar of events next to the chart to explain patterns.