# SimboDIYAS Workflow Customization: Test and Validate Answering Service Changes - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-test-and-validate-answering-service-changes-admin-panel

### Purpose

Confirm that your configuration changes produce the workflow you expect.

### Steps

1. After saving any change, place a test call from an external phone line.
2. Walk through the expected path:
    
    
    - During hours message capture
    - Hospital selection
    - ER or Floor choice
    - Hospital name choice
    - Doctor announcement and selection
3. Check the dashboard for the created message and tags.
4. If routing to a doctor was expected, confirm that the call or notification reached the correct person.

### Troubleshooting checklist

- If a menu did not play, confirm that the related checkbox is enabled and saved.
- If the wrong hospital appears, verify the hospital list and short codes.
- If a doctor did not appear, confirm the doctor is on the Doctor List and the correct scenario is enabled.

### Tips and good practices

- Keep a simple test script so every admin can perform the same checks.
- Test each scenario after you change schedules or doctor availability.
- Review recent messages daily for the first week after any major change.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-test-and-validate-answering-service-changes-admin-panel