SimboDIYAS Workflow Customization: Test and Validate Answering Service Changes - Admin Panel

Purpose

Confirm that your configuration changes produce the workflow you expect.

Steps

1. After saving any change, place a test call from an external phone line.

2. Walk through the expected path:

   • During hours message capture

   • Hospital selection

   • ER or Floor choice

   • Hospital name choice

   • Doctor announcement and selection

3. Check the dashboard for the created message and tags.

4. If routing to a doctor was expected, confirm that the call or notification reached the correct person.

Troubleshooting checklist

• If a menu did not play, confirm that the related checkbox is enabled and saved.

• If the wrong hospital appears, verify the hospital list and short codes.

• If a doctor did not appear, confirm the doctor is on the Doctor List and the correct scenario is enabled.

Tips and good practices

• Keep a simple test script so every admin can perform the same checks.

• Test each scenario after you change schedules or doctor availability.

• Review recent messages daily for the first week after any major change.