# SimboDIYAS Workflow Customization: Enable Smart Bifurcation of Calls from ER and Floors - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-smart-bifurcation-of-calls-from-er-and-floors-admin-panel

### Purpose

Ask hospital callers to specify ER or Floor so messages reach the right on-call flow.

### Prerequisite

**Hospital Answering Service**<span class="s2"> must be enabled.</span>

### Steps

1. <span class="s1">Open </span>**Admin**<span class="s1"> → </span>**Answering Service Management**<span class="s1"> → </span>**Configurations**<span class="s1"> → </span>**Edit**<span class="s1">.</span>
2. <span class="s1">Check </span>**Enable smart bifurcation of calls from ER and Floors from hospitals**<span class="s1">.</span>
3. Click <span class="s1">**Save**</span>.

### What happens after enabling

- The Copilot will ask the caller whether they are calling from the ER or a specific floor.
- The system will route or tag the call based on the selection.

### Tips and good practices

- Enable this only if ER and Floor calls need different routing or urgency.
- Share the new flow with hospital units so they know what to expect.
- Monitor the first week of calls to confirm accurate caller selections.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-smart-bifurcation-of-calls-from-er-and-floors-admin-panel