# SimboDIYAS Workflow Customization: Enable Smart Bifurcation by Hospital Name - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-smart-bifurcation-by-hospital-name-admin-panel

### Purpose

Ask callers to select the hospital they are calling from and route based on that choice.

### Prerequisite

<span class="s2">**Hospital Answering Service**</span> must be enabled and hospitals must be added.

### Steps

1. <span class="s1">Open </span>**Admin**<span class="s1"> → </span>**Answering Service Management**<span class="s1"> → </span>**Configurations**<span class="s1"> → </span>**Edit**<span class="s1">.</span>
2. <span class="s1">Check </span>**Enable smart bifurcation of calls from different hospital names**<span class="s1">.</span>
3. Click <span class="s1">**Save**</span>.

### What happens after enabling

- The Copilot will announce the hospital options and confirm the selection with the caller.
- Calls and messages will carry the chosen hospital tag for reporting and routing.

### Tips and good practices

- Keep the hospital list short and relevant to reduce caller wait time.
- Use clear, distinct hospital names to avoid confusion during selection.
- Review analytics to see which hospitals generate the most calls and adjust staffing.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-smart-bifurcation-by-hospital-name-admin-panel