# SimboDIYAS Workflow Customization: Enable During Hours Smart Answering Service - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-during-hours-smart-answering-service-admin-panel

### Purpose

Turn on smart call handling during working hours so messages flow to the dashboard instead of personal voicemail.

### Steps

1. <span class="s1">Open </span>**Admin**<span class="s1"> → </span>**Answering Service Management**<span class="s1"> → </span>**Configurations**<span class="s1"> → </span>**Edit**<span class="s1">.</span>
2. <span class="s1">Check </span>**Enable During Hours Smart Answering Service**<span class="s1">.</span>
3. Click <span class="s1">**Save**</span>.

### What happens after enabling

- The Copilot will answer calls during your set business hours.
- The Copilot will collect caller intent and message.
- A structured message will appear on the dashboard for staff review and action.

### Tips and good practices

- Make sure your business hours are accurate in your organization settings.
- Train staff to check the dashboard at the start and end of each shift.
- Use concise voicemail greetings so callers reach the Copilot quickly.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-enable-during-hours-smart-answering-service-admin-panel