SimboDIYAS Workflow Customization: Enable During Hours Smart Answering Service - Admin Panel

Purpose

Turn on smart call handling during working hours so messages flow to the dashboard instead of personal voicemail.

Steps

1. Open Admin → Answering Service Management → Configurations → Edit.

2. Check Enable During Hours Smart Answering Service.

3. Click Save.

What happens after enabling

• The Copilot will answer calls during your set business hours.

• The Copilot will collect caller intent and message.

• A structured message will appear on the dashboard for staff review and action.

Tips and good practices

• Make sure your business hours are accurate in your organization settings.

• Train staff to check the dashboard at the start and end of each shift.

• Use concise voicemail greetings so callers reach the Copilot quickly.