# SimboDIYAS Workflow Customization: Configure the On-call Answering Service - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-configure-the-on-call-answering-service-admin-panel

### Purpose

This article explains the full configuration of the On-call Answering Service in SimboConnect so that you can adjust AFRA workflows for your practice.

### Where to go

1. Open <span class="s1">**Admin**</span>.
2. <span class="s1">Go to </span>**Answering Service Management**<span class="s1">.</span>
3. <span class="s1">Select </span>**Configurations**<span class="s1">.</span>
4. Click <span class="s1">**Edit**</span>.

### What you can configure

- **During Hours Smart Answering Service**
    
    Let the AI Phone Copilot take calls during working hours, capture messages, and place them on the dashboard.
- **Hospital Answering Service**
    
    Route calls from hospital staff. Add hospital names and short codes.
- **Smart bifurcation from ER and Floors**
    
    Ask callers from a hospital to specify if they are calling from the ER or a floor and route accordingly.
- **Smart bifurcation by hospital name**
    
    Ask the caller which hospital they are calling from and route by the selected hospital.
- **Announce available doctors (Own Calls Providers)**
    
    Let callers choose a specific on-call doctor for Routine, Stat, or Office Urgent requests.
- **Doctor List**
    
    Add doctor names and contact details that the system will announce when enabled.
- **Save or Cancel**
    
    Save changes to apply them to live workflows.

### Detailed behavior

- When <span class="s1">**During Hours Smart Answering Service**</span> is enabled, the Copilot answers during your defined business hours, records the message with context, and posts it to the dashboard for staff follow-up.
- When <span class="s1">**Hospital Answering Service**</span> is enabled, you can add one or more hospitals. Each has a <span class="s1">**short code**</span> for quick tagging. Short codes should be short and easy to remember.
- If you enable <span class="s1">**ER and Floors bifurcation**</span>, the Copilot will ask where the caller is located and will route or tag the call by ER or Floor.
- If you enable <span class="s1">**bifurcation by hospital name**</span>, the Copilot will confirm the hospital name with the caller and route or tag the call by the hospital.
- If you enable <span class="s1">**Own Calls Providers**</span>, the Copilot will announce available on-call doctors and let the caller select a doctor. You can enable this for Routine, Stat, and Office Urgent scenarios.

### Tips and good practices

- Make one change at a time, save, and then place a quick test call to confirm the behavior.
- Keep hospital short codes very short and unique.
- Enable bifurcation only when the extra routing will help your team act faster.
- Review the doctor list frequently to keep coverage current.
- Document your business hours and escalation rules inside your internal playbook so staff understands how the Copilot is configured.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-configure-the-on-call-answering-service-admin-panel