# SimboDIYAS Workflow Customization: Best practices for Hospital Short Codes - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-best-practices-for-hospital-short-codes-admin-panel

### Purpose

Create clear and useful short codes for hospitals to improve speed and accuracy.

### Guidelines

- Use 2 to 3 characters only.
- Make each code unique across all hospitals.
- Match common abbreviations your team already uses.
- Avoid numbers that can sound similar on a phone call.

### How to update

1. <span class="s1">Open </span>**Admin**<span class="s1"> → </span>**Answering Service Management**<span class="s1"> → </span>**Configurations**<span class="s1"> → </span>**Edit**<span class="s1">.</span>
2. Update the <span class="s1">**Code**</span> field next to each hospital.
3. Click <span class="s1">**Save**</span> and test a hospital call to see the new tags in the dashboard.

### Tips and good practices

- Keep a shared list of codes in your internal handbook.
- Review codes during on-boarding so staff learns them early.
- Change codes only when necessary to avoid confusion.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/simbodiyas-workflow-customization-best-practices-for-hospital-short-codes-admin-panel