Set the call status
Purpose: Show progress and keep the queue clean.
Steps
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Open the call.
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Use the Status dropdown and choose one of these options:
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Open
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In-progress
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Resolve
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Resolved No Response
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Delete
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Click Mark as Resolved when the task is complete.
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Use I am Working on it to broadcast that you have taken ownership.
Tips and good practice
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Use Resolved No Response when you tried to reach the patient but did not connect.