Manage Holidays and Unplanned Off-Hours - Admin Panel
Purpose: Use this page to tell Phone Copilot when your front office is closed. During these times the AI Phone Copilot switches to after-hours mode.
Access
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Open Admin.
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Select Holiday/Off-Hour Schedule.
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If you manage more than one organization, choose the correct organization from the selector at the top.
What you can do here
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View all existing holiday and off-hour entries.
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Add a new one-time or multi-hour closure.
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Edit an entry.
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Delete an entry.
Add a new holiday or off-hour entry
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Select Add New.
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Enter a clear Name. Example: Christmas, Office Training, Power Outage.
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Set From Date Time and To Date Time for the closure window.
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Save.
Result: The entry appears in the table and the copilot treats that window as after-hours.
Mark unexpected off-hours
Use the same Add New flow:
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Name it something like Unplanned Off-Hours or Team Training.
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Set the exact start and end time for the short closure.
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Save.
Edit an entry
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Find the entry in the table.
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Select the Edit icon.
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Update the name or the time window.
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Save.
Delete an entry
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Find the entry in the table.
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Select the Delete icon.
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Confirm the deletion.
How the schedule works
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Each row defines a closed window. While the window is active, Phone Copilot runs in after-hours mode.
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You can have multiple entries on the same day. The copilot treats any time covered by any entry as closed.
Troubleshooting
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If an entry does not seem to apply, check that the start time is before the end time and that the dates are correct.
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If after-hours triggers too early or too late, check your organization time zone in your settings.
Tips and good practices
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Keep names short and clear so your team understands each entry.
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Use separate entries for different reasons to make audit easier.
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Avoid overlapping time windows unless you truly need them.
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Review the list monthly so the schedule stays up to date.
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For one-off short closures, create a clearly labeled custom entry and remove it after it passes.