How to set business hours and spoken office hours

What this covers: Working days, common hours, custom time slots, and the spoken message read to callers. 

 Steps to set your working hours 

 

 

 Go to Admin → Organization Settings and scroll to Specify working hours of the organization  and click → edit . 

 

 

 Choose your Common Start Time and Common End Time . 

 

 

 Example: 9:00 AM to 5:00 PM . 

 

 

 If you are open 24 hours, set 12:00 AM to 11:59 PM . 

 

 

 

 

 Select your working days by checking the boxes for Monday through Sunday as needed. 

 

 

 If a specific day has different hours, use Custom Times : 

 

 

 Find the day row, for example Monday Custom Times . 

 

 

 Click + Add Custom Time Slot . 

 

 

 Enter Start Time and End Time for that slot. 

 

 

 Repeat to add more slots for lunch breaks or split shifts. 

 Example: 8:00 AM–12:00 PM and 1:00 PM–5:00 PM . 

 

 

 Use Remove to delete a slot. 

 

 

 

 

 When all days look correct, click Save if the button is shown. 

 

 

 Steps to write your spoken office hours 

 

 

 In Organization Information , find Office Hours (Spoken) . 

 

 

 Type a friendly sentence that matches the hours you set. 

 Example: We are open Monday to Friday from 8:00 AM to 5:00 PM. On Saturday we are open from 9:00 AM to 1:00 PM. 

 

 

 You can click Write with AI to generate a draft, then edit the text to match your policy. 

 

 

 Click Save if the button is shown. 

 

 

 Examples 

 

 

 Single schedule, weekdays only 

 

 

 Working days: Monday to Friday 

 

 

 Common hours: 9:00 AM–5:00 PM 

 

 

 Spoken text: We are open Monday to Friday from 9:00 AM to 5:00 PM. 

 

 

 

 

 Split shift on Tuesday 

 

 

 Common hours: 8:00 AM–5:00 PM 

 

 

 Tuesday Custom Times: 8:00 AM–12:00 PM and 1:00 PM–5:00 PM 

 

 

 Spoken text: We are open Monday to Friday from 8:00 AM to 5:00 PM. On Tuesday we are closed from 12:00 PM to 1:00 PM. 

 

 

 

 

 Troubleshooting 

 

 

 If callers hear the wrong time, check that the Timezone is correct. 

 

 

 If a day should be closed, either uncheck that day. 

 

 

 Avoid overlapping custom slots on the same day. Overlaps can cause routing confusion.