Delete an On Call Provider safely - Admin Panel

Purpose: Explain how to remove a provider and avoid schedule issues.

Important check before deletion

If the provider is part of any On Call schedule or Vacation Override in the future, remove or replace the provider in those items first. This prevents broken escalation paths and missed coverage.

Steps

1. Open On Call Providers.

2. Find the provider and click the red Delete icon.

3. A confirmation window opens showing the provider’s details and a reminder to check schedules.

4. Click Back to cancel. Click Confirm to delete.

Result

The provider is removed from the list. If the user was still on a future schedule, update those schedules immediately to maintain coverage.

Tips and good practices

• Always review On Call Schedule and Vacation/Temporary Changes in the left menu before confirming a deletion.

• Export or note any information you may need later because deletion removes the record from this list.

• If you only need a temporary removal, consider updating the schedule instead of deleting the provider.