# Customer Journey: Transfers, Pickup, Missed Calls, and Handle Time - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/customer-journey-transfers-pickup-missed-calls-and-handle-time-admin-panel

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> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/customer-journey-transfers-pickup-missed-calls-and-handle-time-admin-panel