Call Volume: Weekday Averages - Admin Panel

Purpose: Understand which weekdays receive more or fewer calls. 

 Reading the panel 

 

 

 Each bar shows the average number of calls for that weekday in the selected period. 

 

 

 Use it to compare Monday to Tuesday, and so on. 

 

 

 Actions to take 

 

 

 Increase staffing on the busiest days. 

 

 

 Shorten voicemail hold times on peak days. 

 

 

 Plan callbacks and admin tasks on lighter days. 

 

 

 Tips and good practices 

 

 

 Recheck after holidays because patterns can shift. 

 

 

 If one weekday is unexpectedly high, review marketing or reminder schedules sent the day before.