Call Volume: Weekday Averages - Admin Panel

Purpose: Understand which weekdays receive more or fewer calls.

Reading the panel

• Each bar shows the average number of calls for that weekday in the selected period.

• Use it to compare Monday to Tuesday, and so on.

Actions to take

• Increase staffing on the busiest days.

• Shorten voicemail hold times on peak days.

• Plan callbacks and admin tasks on lighter days.

Tips and good practices

• Recheck after holidays because patterns can shift.

• If one weekday is unexpectedly high, review marketing or reminder schedules sent the day before.