Call Volume: Hourly Averages - Admin Panel

Purpose: Identify peak hours during the day.

Reading the panel

• Bars show the average calls per hour across the selected days.

• Early morning and mid afternoon often have different patterns. Your data will show the exact hours.

Actions to take

• Adjust opening greetings and queue rules during peak hours.

• Stagger lunches and breaks so coverage remains steady.

• Schedule outbound tasks in off-peak hours.

Tips and good practices

• If a single hour is a bottleneck, consider call back offers or smart routing rules.