Call Details: Call Closed By (Call Closers) - Admin Panel

Purpose: Identify who is closing calls and at what share. 

 Reading the panel 

 

 

 The chart shows the distribution of closed calls by closer. 

 

 

 Use it to recognize good performance and to find training needs. 

 

 

 Actions to take 

 

 

 Pair high closure share with quality checks. 

 

 

 If a user closes many calls outside working hours, review workload balance. 

 

 

 Use the results in coaching sessions. 

 

 

 Tips and good practices 

 

 

 Cross-check with Call Closure Time . Fast and accurate closure is the goal. 

 

 

 Share winning call notes and templates with the whole team.