Call Details: Call Assignments - Admin Panel

Purpose: Show how many calls each user is assigned. 

 Reading the panel 

 

 

 The table lists users and the number of calls assigned to each. 

 

 

 NA means calls not assigned to one person and handled by all. 

 

 

 Actions to take 

 

 

 Balance workload across the team. 

 

 

 Check if key queues route to the right owners. 

 

 

 Use the data for fair scheduling. 

 

 

 Tips and good practices 

 

 

 Large NA values can hide ownership gaps. Review rules and shift notes. 

 

 

 Rotate complex categories across trained users to reduce burnout.