Call Details: Call Assignments - Admin Panel

Purpose: Show how many calls each user is assigned.

Reading the panel

• The table lists users and the number of calls assigned to each.

• NA means calls not assigned to one person and handled by all.

Actions to take

• Balance workload across the team.

• Check if key queues route to the right owners.

• Use the data for fair scheduling.

Tips and good practices

• Large NA values can hide ownership gaps. Review rules and shift notes.

• Rotate complex categories across trained users to reduce burnout.