Block a spam or bot caller

Purpose: Stop the Phone Copilot from answering future calls from a spam number. 

 Steps 

 

 

 Open the call from the unwanted number. 

 

 

 Click Block at the top of the screen. 

 

 

 Confirm the action. 

 

 

 Tips and good practice 

 

 

 If you block a number by mistake, an admin can review the blocked list in the Admin dashboard and unblock it. 

 

 

 The audit trail shows who blocked the number and when.