Add a Holiday or Temporary Greeting Override - Admin Panel

Purpose: This article shows how to create a time bound greeting for holidays, office closures, or special events.

Steps

1. Go to Admin → Copilot Settings.

2. Click Add Holiday or Temporary Greeting Override.

3. In the panel that opens:

   1. Set the From date and time when the override should start.

   2. Set the To date and time when the override should end.

   3. Type the Greeting that callers should hear during this period.

4. Click Save.

What happens next

• During the From to To window, callers hear the temporary greeting first.

• After the To time passes, the system resumes the Default Greeting without any extra action.

Tips and good practices

• Add the reason for the change, for example “office closed for maintenance” or “reduced hours”.

• Include the date and time when normal service resumes.

• Create the override at least one day in advance to avoid last minute errors.

• Double check time zone settings for the dates you enter.

• Place a test call at the start time to confirm the override is active.