Use Write with AI and Templates in SMS

Purpose: Reply faster with suggested text and pre-built responses. 

 Steps 

 

 

 In the SMS composer, click Write with AI to get a draft reply based on the call summary. 

 

 

 Review and edit the suggestion if needed. 

 

 

 Click Templates to choose a pre-filled message for common situations. 

 

 

 Send your message. 

 

 

 Tips and good practice 

 

 

 Keep personal details accurate when using suggestions. 

 

 

 Save your clinic’s common phrases as templates for speed and consistency.