# Troubleshooting greeting changes - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/troubleshooting-greeting-changes-admin-panel

**Purpose:** This article helps you resolve common issues after editing greetings.

### Checklist

1. **I changed the Default Greeting but callers still hear the old message**
    
    
    - Check if a <span class="s1">**Temporary Greeting Override**</span> is active. If yes, callers will hear the override until the <span class="s1">**To**</span> time.
2. **My temporary greeting did not play at the planned time**
    
    
    - Confirm the <span class="s1">**From**</span> and <span class="s1">**To**</span> times and the correct time zone.
    - Verify that you clicked <span class="s1">**Save**</span> in the override panel.
3. **The default greeting did not return after the holiday**
    
    
    - Confirm the <span class="s1">**To**</span> time has passed.
    - Refresh the page and review the override panel for any future dates.
4. **I edited the label but the name did not update for other users**
    
    
    - Ask teammates to refresh their browser.
    - Confirm you edited the correct organization.

### Tips and good practices

- Always test with a real call after a change.
- Keep a short internal log of who changed what and when.
- When in doubt, copy your greeting text to a document before editing so you can restore it quickly.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/troubleshooting-greeting-changes-admin-panel