# Set the call status
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/set-the-call-status

**Purpose:** Show progress and keep the queue clean.

### Steps

1. Open the call.
2. Use the Status dropdown and choose one of these options:
    
    
    - Open
    - In-progress
    - Resolve
    - Resolved No Response
    - Delete
3. Click Mark as Resolved when the task is complete.
4. Use I am Working on it to broadcast that you have taken ownership.

### Tips and good practice

- Use Resolved No Response when you tried to reach the patient but did not connect.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/set-the-call-status