# Set or update the Default Greeting - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/set-or-update-the-default-greeting-admin-panel

**Purpose:** This article explains how to create or edit the message that callers hear by default before AI takes over.

### Steps

1. <span class="s1">Go to </span>**Admin**<span class="s1"> → </span>**Copilot Settings**<span class="s1">.</span>
2. Click <span class="s1">**Edit**</span>.
3. <span class="s1">Find </span>**Default Greeting**<span class="s1">.</span>
4. Enter the greeting text you want callers to hear.
5. Click <span class="s1">**Save**</span>.
6. Place a test call to confirm the new greeting is spoken.

### What callers will hear

- The default greeting plays for all calls when there is no active temporary override.
- When an override exists, callers hear the override greeting during its time window. After the window ends, the default greeting returns automatically.

### Tips and good practices

- Start with a friendly welcome and your organization name.
- State the main options or next step in simple language.
- Avoid long pauses and complex sentences.
- If you support multiple languages on other lines, mention the correct path briefly.
- Review the message every quarter to keep it current.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/set-or-update-the-default-greeting-admin-panel