# Search calls Or SMS interactions
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/search-calls-or-sms-interactions

**Purpose:** Find a specific caller or reason fast.

### Steps

1. Click into **Search** (top‑right).
2. Type any of the following:
    
    
    - **Phone number** (full or partial): e.g. `617-334-2317`
    - **Primary reason keyword:** `refill`, `appointment`, `billing`
    - **Assignee name** (if your org uses assignment)
3. Press **Enter**. Combine with filters for best results (see [Create your own filters](https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/filter-calls-type-language-status-copilot-intent "Create your own filters")).
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/search-calls-or-sms-interactions