# Operational Playbook: Turning Analytics Into Action - Admin Panel
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<span class="s1">**Purpose:**</span> Give you a simple routine to review analytics and improve service every week.

### Weekly rhythm

1. <span class="s1">**Monday:**</span> Check <span class="s1">**Daily Call Volume**</span> for last week. Note spikes.
2. <span class="s1">**Tuesday:**</span> Review <span class="s1">**Weekday**</span> and <span class="s1">**Hourly Averages**</span> and adjust schedules.
3. <span class="s1">**Wednesday:**</span> Review <span class="s1">**Call Bifurcation**</span> and update scripts or FAQs.
4. <span class="s1">**Thursday:**</span> Check <span class="s1">**Call Closure Time**</span> and remove process blockers.
5. <span class="s1">**Friday:**</span> Review <span class="s1">**Customer Journey**</span> and plan one improvement for transfers or pickup.

### Simple checklist

- Do we know our two busiest hours?
- Do we know the top three call reasons?
- Are ownership rules clear, with low <span class="s1">**NA**</span>?
- Are most requests closed within the target time?

### Tips and good practices

- Keep changes small and measurable.
- Share one slide or note with the team each week that shows the metric and the action.
- Celebrate improvements and keep a log of what worked.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/operational-playbook-turning-analytics-into-action-admin-panel