# Manage Holidays and Unplanned Off-Hours - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/manage-holidays-and-unplanned-off-hours-admin-panel

**Purpose:** Use this page to tell Phone Copilot when your front office is closed. During these times the AI Phone Copilot switches to after-hours mode.

### Access

1. Open <span class="s1">**Admin**</span>.
2. <span class="s1">Select </span>**Holiday/Off-Hour Schedule**<span class="s1">.</span>
3. If you manage more than one organization, choose the correct organization from the selector at the top.

### What you can do here

- View all existing holiday and off-hour entries.
- Add a new one-time or multi-hour closure.
- Edit an entry.
- Delete an entry.

### Add a new holiday or off-hour entry

1. Select <span class="s1">**Add New**</span>.
2. Enter a clear <span class="s1">**Name**</span>. Example: Christmas, Office Training, Power Outage.
3. Set <span class="s1">**From Date Time**</span> and <span class="s1">**To Date Time**</span> for the closure window.
4. Save.

<span class="s2">**Result:**</span> The entry appears in the table and the copilot treats that window as after-hours.

### Mark unexpected off-hours

Use the same <span class="s2">**Add New**</span> flow:

- <span class="s1">Name it something like </span>**Unplanned Off-Hours**<span class="s1"> or </span>**Team Training**<span class="s1">.</span>
- Set the exact start and end time for the short closure.
- Save.

### Edit an entry

1. Find the entry in the table.
2. Select the <span class="s1">**Edit**</span> icon.
3. Update the name or the time window.
4. Save.

### Delete an entry

1. Find the entry in the table.
2. Select the <span class="s1">**Delete**</span> icon.
3. Confirm the deletion.

### How the schedule works

- Each row defines a closed window. While the window is active, Phone Copilot runs in after-hours mode.
- You can have multiple entries on the same day. The copilot treats any time covered by any entry as closed.

### Troubleshooting

- If an entry does not seem to apply, check that the start time is before the end time and that the dates are correct.
- If after-hours triggers too early or too late, check your organization time zone in your settings.

### Tips and good practices

- Keep names short and clear so your team understands each entry.
- Use separate entries for different reasons to make audit easier.
- Avoid overlapping time windows unless you truly need them.
- Review the list monthly so the schedule stays up to date.
- For one-off short closures, create a clearly labeled custom entry and remove it after it passes.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/manage-holidays-and-unplanned-off-hours-admin-panel