# How to set business hours and spoken office hours
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/how-to-set-business-hours-and-spoken-office-hours

<span class="s1">**What this covers:**</span> Working days, common hours, custom time slots, and the spoken message read to callers.

### Steps to set your working hours

1. <span class="s1">Go to </span>**Admin → Organization Settings**<span class="s1"> and scroll to </span>**Specify working hours of the organization** and click **→** **edit**<span class="s1">.</span>
2. <span class="s1">Choose your </span>**Common Start Time**<span class="s1"> and </span>**Common End Time**<span class="s1">.</span>
    
    
    - Example: <span class="s1">**9:00 AM**</span> to <span class="s1">**5:00 PM**</span>.
    - If you are open 24 hours, set <span class="s1">**12:00 AM**</span> to <span class="s1">**11:59 PM**</span>.
3. Select your <span class="s1">**working days**</span> by checking the boxes for <span class="s1">**Monday**</span> through <span class="s1">**Sunday**</span> as needed.
4. If a specific day has different hours, use <span class="s1">**Custom Times**</span>:
    
    
    - Find the day row, for example <span class="s1">**Monday Custom Times**</span>.
    - <span class="s1">Click </span>**+ Add Custom Time Slot**<span class="s1">.</span>
    - Enter <span class="s1">**Start Time**</span> and <span class="s1">**End Time**</span> for that slot.
    - Repeat to add more slots for lunch breaks or split shifts.
        
        <span class="s1">Example: </span>8:00 AM–12:00 PM<span class="s1"> and </span>1:00 PM–5:00 PM<span class="s1">.</span>
    - Use <span class="s1">**Remove**</span> to delete a slot.
5. When all days look correct, click <span class="s1">**Save**</span> if the button is shown.

### Steps to write your spoken office hours

1. <span class="s1">In </span>**Organization Information**<span class="s1">, find </span>**Office Hours (Spoken)**<span class="s1">.</span>
2. Type a friendly sentence that matches the hours you set.
    
    <span class="s1">Example: </span>We are open Monday to Friday from 8:00 AM to 5:00 PM. On Saturday we are open from 9:00 AM to 1:00 PM.
3. You can click <span class="s1">**Write with AI**</span> to generate a draft, then edit the text to match your policy.
4. Click <span class="s1">**Save**</span> if the button is shown.

### Examples

- **Single schedule, weekdays only**
    
    
    - Working days: Monday to Friday
    - Common hours: 9:00 AM–5:00 PM
    - <span class="s1">Spoken text: </span>We are open Monday to Friday from 9:00 AM to 5:00 PM.
- **Split shift on Tuesday**
    
    
    - Common hours: 8:00 AM–5:00 PM
    - <span class="s1">Tuesday Custom Times: </span>8:00 AM–12:00 PM<span class="s1"> and </span>1:00 PM–5:00 PM
    - <span class="s1">Spoken text: </span>We are open Monday to Friday from 8:00 AM to 5:00 PM. On Tuesday we are closed from 12:00 PM to 1:00 PM.

### Troubleshooting

- If callers hear the wrong time, check that the <span class="s1">**Timezone**</span> is correct.
- If a day should be closed, either uncheck that day.
- Avoid overlapping custom slots on the same day. Overlaps can cause routing confusion.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/how-to-set-business-hours-and-spoken-office-hours