# How greeting priority works - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/how-greeting-priority-works-admin-panel

**Purpose:** This article clarifies which message the caller hears and when.

### Priority rules

1. If a <span class="s1">**Holiday or Temporary Greeting Override**</span> is active within its <span class="s1">**From**</span> and <span class="s1">**To**</span> window, the caller hears the temporary greeting.
2. If no override is active, the caller hears the <span class="s1">**Default Greeting**</span>.
3. When the override window ends, the system returns to the default greeting by itself.

### Visual cues in the UI

- The override panel shows the <span class="s1">**From**</span> and <span class="s1">**To**</span> window and the <span class="s1">**Greeting**</span> text that will play.
- The default greeting field shows the message that will play outside the override window.

### Tips and good practices

- Before a holiday, confirm the override window and the default message are both correct.
- After the holiday, confirm that calls again play the default greeting.
- Keep a shared calendar reminder for upcoming closures so you set overrides on time.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/how-greeting-priority-works-admin-panel