How greeting priority works - Admin Panel

Purpose: This article clarifies which message the caller hears and when.

Priority rules

1. If a Holiday or Temporary Greeting Override is active within its From and To window, the caller hears the temporary greeting.

2. If no override is active, the caller hears the Default Greeting.

3. When the override window ends, the system returns to the default greeting by itself.

Visual cues in the UI

• The override panel shows the From and To window and the Greeting text that will play.

• The default greeting field shows the message that will play outside the override window.

Tips and good practices

• Before a holiday, confirm the override window and the default message are both correct.

• After the holiday, confirm that calls again play the default greeting.

• Keep a shared calendar reminder for upcoming closures so you set overrides on time.