# Get to know the Inbound dashboard
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/get-to-know-the-inbound-dashboard

**Purpose:** Understand what you’re seeing and how calls are organized.

**Where:** Top navigation → **Inbound**.

### What you see

- **Toolbar (top‑right):**
    
    
    - **Search** box
    - **Filter** (blue circle with sliders)
    - **Collapse Call Logs** / **Refresh Call Logs**
    - **Items per page** picker
- **Tabs/shortcuts (top‑left):** **ALL**, **All‑ES**, **Appointments**, **Refill**, **Veronica** (preset filters).
- **Call table columns:**
    
    
    - **Phone No.** — the caller’s number; rows are **grouped by phone number** so related calls stay together.
    - **Copilot** — which AI/line handled the call (e.g., *DEMO Line Integrated*).
    - **Primary Reason** — AI‑detected intent (e.g., *Request – Need Appointment*, *Need Refill*).
    - **Interaction Time** — when the call happened.
    - **Duration (MM:SS)** — call length.
    - **Assigned To** — owner(s) (if any). If an owner’s name appears in green, it indicates that that owner is actively working on the item.
    - **Status** — *Open* or *In‑progress*.
- **Type & language icons (far‑left):** phone or message icon + language badge (e.g., **EN**).
- **Floating actions (bottom‑right):** blue **phone** (dialer) and blue **chat** (HIPAA‑compliant messaging).

### Tips

- Rows within the same phone number block are related; work them as a thread.
- Use **Refresh Call Logs** to load recent activity without leaving the page.

<div id="bkmrk-" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;">---

</div>
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/get-to-know-the-inbound-dashboard