# Delete an On Call Provider safely - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/delete-an-on-call-provider-safely-admin-panel

**Purpose:** Explain how to remove a provider and avoid schedule issues.

### Important check before deletion

If the provider is part of any <span class="s2">**On Call schedule**</span> or <span class="s2">**Vacation Override**</span> in the future, remove or replace the provider in those items first. This prevents broken escalation paths and missed coverage.

### Steps

1. <span class="s1">Open </span>**On Call Providers**<span class="s1">.</span>
2. Find the provider and click the <span class="s1">**red Delete**</span> icon.
3. A confirmation window opens showing the provider’s details and a reminder to check schedules.
4. Click <span class="s1">**Back**</span> to cancel. Click <span class="s1">**Confirm**</span> to delete.

### Result

The provider is removed from the list. If the user was still on a future schedule, update those schedules immediately to maintain coverage.

### Tips and good practices

- Always review <span class="s1">**On Call Schedule**</span> and <span class="s1">**Vacation/Temporary Changes**</span> in the left menu before confirming a deletion.
- Export or note any information you may need later because deletion removes the record from this list.
- If you only need a temporary removal, consider updating the schedule instead of deleting the provider.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/delete-an-on-call-provider-safely-admin-panel