# Creating a New Message Template - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/creating-a-new-message-template-admin-panel

**Purpose:** Guide an administrator through adding a new template that is shared with all users.

### Steps

1. <span class="s1">Open </span>**Admin &gt; Copilot Settings &gt; Message Templates**<span class="s1">.</span>
2. Confirm <span class="s1">**Select Organization**</span> is set to the right organization.
3. Click <span class="s1">**Add New**</span>.
4. <span class="s1">On the </span>**Create New Template**<span class="s1"> screen:</span>
    
    
    - Enter a <span class="s1">**Template Heading**</span>. Example: “Appointment Confirmation”.
    - Enter the <span class="s1">**Template Text**</span>. Example: “Based on your request with Simbo, your appointment is scheduled on &lt;appt\_time&gt;. Reply Y to confirm. Reply C to change.”
5. Click <span class="s1">**Save**</span> to publish the template for your organization.
6. Click <span class="s1">**Cancel**</span> if you do not want to save your changes.

### Result

The new template appears in the list and is available to all users during SMS chats.

### Tips and good practices

- Write in clear, patient-friendly language.
- Keep messages short. Long texts may be split across multiple SMS messages by carriers.
- Use placeholders such as <span class="s1">**&lt;appt\_time&gt;**</span> only if your workflow supports them. Test before broad use.
- Do not include protected health information that is not required for the purpose of the message.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/creating-a-new-message-template-admin-panel