# Create or Edit an Alert Group for After-Hours On-Call Alerts - Admin Panel > Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/create-or-edit-an-alert-group-for-after-hours-on-call-alerts-admin-panel **Purpose:** Provide step-by-step instructions to add a new Alert Group or edit an existing one, and explain each field. ### Before you start - Confirm that your on-call providers are assigned as **Primary**, **Backup 1**, and **Backup 2** in your on-call schedule. - Decide the alert type you need: **Doctor-based**, **Call-type based**, or **Custom**. ### Add a new Alert Group 1. Go to **Admin**. 2. Open **On-call Schedule Management** in the left panel. 3. Select **Alert Groups**. 4. Select **Add** to open the Alert Group form. 5. **Select Alert Type** - **Doctor-based alert:** Choose the doctor. - **Call-type based alert:** Choose the call type or tag such as urgent. - **Custom alert:** Enter a clear name for the policy. 6. Build your alert steps: - For **Alert 1**, set **Interval (minutes)**. Use 0 for immediate notification. - Choose **Mode**: **Text**, **Call**, or **Email**. - Under **On Call Doctors**, select who receives this step: **Primary**, **Backup 1**, or **Backup 2**. - Select the **plus** icon to add more steps. Repeat interval, mode, and who for each step. - Use increasing intervals to create an escalation path. 7. Select **Save**. Your new group appears in the list and is ready to attach to on-call schedules. ### Edit an existing Alert Group 1. Go to **Admin** → **On-call Schedule Management** → **Alert Groups**. 2. Open the group you want to change. 3. Update the **Alert Type** settings if needed. 4. Adjust steps: change **Interval**, **Mode**, or **Who**. Use the **plus** icon to add steps. Remove any step you no longer need. 5. Select **Save** to apply the changes. ### Use the Alert Group in an on-call schedule 1. Open **Admin** → **On-call Schedule Management** → **On Call Schedule**. 2. Create or edit the schedule for after-hours. 3. In the schedule setup, choose the **Alert Group** you created. 4. Save the schedule. ### Input forms reference - **Select Alert Type:** Controls when the group applies. - **Interval (minutes):** Delay before moving to the next step if unresolved. - **Mode:** Delivery channel used for the step. - **On Call Doctors:** The target role for the step. SimboConnect supports **Primary**, **Backup 1**, and **Backup 2**. ### Tips and good practices - Start with a simple two-step pattern: **0 min Text to Primary**, then **15 min Call to Primary**. Add further steps only if needed. - Keep intervals realistic. Typical patterns are 0, 10–15, 30 minutes. - Use **Call** for escalations where acknowledgement is critical. - Avoid duplicate steps that notify the same person in the same way without added value. - Review and test after saving. Place a test call during a low-risk window to confirm delivery paths. - Document the meaning of each **Custom** group name in your internal runbook so the team picks correctly during scheduling. > Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/create-or-edit-an-alert-group-for-after-hours-on-call-alerts-admin-panel