# Call Volume Report: Overview - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-volume-report-overview-admin-panel

<span class="s1">**Purpose:**</span> Show total volume trends so you can plan staffing and office hours.

### What is in this report

- <span class="s1">**Weekday Averages:**</span> Average number of calls per weekday.
- <span class="s1">**Hourly Averages:**</span> Average number of calls by hour of day.
- <span class="s1">**Daily Call Volume:**</span> Count of calls on each day in the selected period.

### How to use it

1. <span class="s1">Set the </span>**Select Duration**<span class="s1">.</span>
2. Review <span class="s1">**Weekday Averages**</span> to spot your busiest days.
3. Review <span class="s1">**Hourly Averages**</span> to see peak hours.
4. Look at <span class="s1">**Daily Call Volume**</span> to find spikes or dips on specific dates.

### Questions this report answers

- Which day needs extra coverage?
- What hours need more agents on phones?
- Did a campaign or clinic event change call volume on certain dates?

### Tips and good practices

- Align break times away from peak hours.
- If one weekday is always light, use it for training.
- Check the daily trend after any schedule or message change.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-volume-report-overview-admin-panel