Call Volume Report: Overview - Admin Panel
Purpose: Show total volume trends so you can plan staffing and office hours.
What is in this report
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Weekday Averages: Average number of calls per weekday.
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Hourly Averages: Average number of calls by hour of day.
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Daily Call Volume: Count of calls on each day in the selected period.
How to use it
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Set the Select Duration.
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Review Weekday Averages to spot your busiest days.
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Review Hourly Averages to see peak hours.
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Look at Daily Call Volume to find spikes or dips on specific dates.
Questions this report answers
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Which day needs extra coverage?
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What hours need more agents on phones?
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Did a campaign or clinic event change call volume on certain dates?
Tips and good practices
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Align break times away from peak hours.
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If one weekday is always light, use it for training.
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Check the daily trend after any schedule or message change.