Call Volume: Hourly Averages - Admin Panel

Purpose: Identify peak hours during the day. 

 Reading the panel 

 

 

 Bars show the average calls per hour across the selected days. 

 

 

 Early morning and mid afternoon often have different patterns. Your data will show the exact hours. 

 

 

 Actions to take 

 

 

 Adjust opening greetings and queue rules during peak hours. 

 

 

 Stagger lunches and breaks so coverage remains steady. 

 

 

 Schedule outbound tasks in off-peak hours. 

 

 

 Tips and good practices 

 

 

 If a single hour is a bottleneck, consider call back offers or smart routing rules.