# Call Details Report: Overview - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-report-overview-admin-panel

<span class="s1">**Purpose:**</span> Show what callers need, who handled calls, and how fast requests were closed.

### What is inside

- <span class="s1">**Call Bifurcation:**</span> Reasons for calls.
- <span class="s1">**Call Assignments:**</span> Number of calls assigned to each user. <span class="s1">**NA**</span> means not assigned to a single user and handled by the team.
- <span class="s1">**Call Closure Time:**</span> Time your team took to close requests.
- <span class="s1">**Call Closers or Closed by:**</span> Who closed the calls.

### How to use it

1. <span class="s1">Set the </span>**Select Duration**<span class="s1">.</span>
2. Start with <span class="s1">**Call Bifurcation**</span> to see the top reasons.
3. Check <span class="s1">**Call Assignments**</span> to balance workloads.
4. Review <span class="s1">**Call Closure Time**</span> to find process delays.
5. Use <span class="s1">**Call Closers**</span> to recognize contributors and coach where needed.

### Tips and good practices

- If one reason grows, update message templates and knowledge notes.
- If many calls are <span class="s1">**NA**</span>, review routing and ownership rules.
- Celebrate fast closure and share the steps that worked.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-report-overview-admin-panel