# Call Details: Call Closure Time / SLA - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-closure-time-sla-admin-panel

<span class="s1">**Purpose:**</span> Measure how long it takes to close a caller’s request.

### Reading the panel

- Buckets show counts and percentages for closure times such as 0–10 minutes, 10–30 minutes, 30–60 minutes, 1–3 hours, 3–8 hours, 8–24 hours, and more than 1 day.

### Actions to take

- Focus on the largest slow bucket first.
- Create checklists for repeat requests to speed up steps.
- Escalate items that often cross 24 hours.

### Tips and good practices

- Share a simple service level target, for example close 80 percent within the same day.
- Track the trend each week after a process change.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-closure-time-sla-admin-panel