# Call Details: Call Bifurcation - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-bifurcation-admin-panel

<span class="s1">**Purpose:**</span> Explain why people are calling your practice.

### Reading the panel

- Each category shows its share of total calls in the period.
- Examples include refills, records, condition related questions, appointments, and other reasons defined for your practice.

### Actions to take

- Prepare scripts and workflows for the top reasons.
- Update your IVR greeting to direct common requests to the right team.
- Add self-service steps where appropriate.

### Tips and good practices

- Review this monthly to keep scripts current.
- If a low-value category is high, look for a self-service option to reduce agent effort.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-bifurcation-admin-panel