# Call Details: Call Assignments - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-assignments-admin-panel

<span class="s1">**Purpose:**</span> Show how many calls each user is assigned.

### Reading the panel

- The table lists users and the number of calls assigned to each.
- <span class="s1">**NA**</span> means calls not assigned to one person and handled by all.

### Actions to take

- Balance workload across the team.
- Check if key queues route to the right owners.
- Use the data for fair scheduling.

### Tips and good practices

- Large <span class="s1">**NA**</span> values can hide ownership gaps. Review rules and shift notes.
- Rotate complex categories across trained users to reduce burnout.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/call-details-call-assignments-admin-panel