Access Analytics in SimboConnect - Admin Panel

Purpose: Help you reach the analytics reports for phone operations in Phone Copilot.

Where to find this

1. Sign in to Phone Copilot.

2. Open Admin.

3. Under Analytics, choose one of the reports:

   • Call Volume

   • Call Details

   • Customer Journey

Date range

• Use Select Duration in the top right to pick a period.

• Common choices include Last 30 Days and Last 60 Days.

What you can learn

• How many calls you get and when you get them.

• Why people call and how your team handles those calls.

• How calls flow across transfers, pickups, and misses.

Tips and good practices

• Start with a full month to see patterns.

• After that, narrow the period to the last week to confirm recent changes.

• Use the same period when you compare two reports.