# SimboPAS vs SimboDIYAS: Which one is right for you?
> Source URL for below info: https://api1.simboconnect.com/helpb/books/ai-phone-agents/page/simbopas-vs-simbodiyas-which-one-is-right-for-you

Choosing between SimboPAS and SimboDIYAS becomes easy when you look at your day-to-day needs. Both solve after-hours coverage, both run on the same Simbo platform, and both plug into the same secure dashboard. The difference is <span class="s2">**how**</span> you want to run your after-hours operations and <span class="s2">**how quickly**</span> you want to go live.

## **The short answer**

- <span class="s1">**Pick SimboPAS**</span> if you want a <span class="s1">**fully managed, enterprise rollout**</span> for after-hours coverage with a dedicated team helping you design on-call rules, alerts, and escalation. Typical go-live is <span class="s1">**2 to 3 weeks**</span>.<span class="Apple-converted-space"> </span>
    
    Book a consultation: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)
- <span class="s1">**Pick SimboDIYAS**</span> if you want a <span class="s1">**self-serve, fast start**</span> for after-hours coverage that you control from the dashboard. Typical go-live is <span class="s1">**1 to 2 days**</span> once your on-call schedule and alert groups are set. Plans include a <span class="s1">**free entry tier**</span>.
    
    
    - See plans: [https://diyas.simboconnect.com/#pricing](https://diyas.simboconnect.com/#pricing)
    - Get started: [https://diyas.simboconnect.com/#get\_started\_now](https://diyas.simboconnect.com/#get_started_now)
    - Step-by-step setup guide: [https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration](https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration)

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen" class=" align-center" frameborder="0" height="416" src="https://www.youtube.com/embed/kV6RrwLxygI?si=d9YQKyozpi76sG19" style="width: 741px; height: 416px;" title="YouTube video player" width="741"></iframe>

## **What both products share**

You get the same core platform in both products:

- <span class="s1">**HIPAA-compliant**</span> voice AI with encryption and privacy safeguards.
- A <span class="s1">**unified CRM-style dashboard**</span> to review calls and tasks, assign owners, search, filter, and analyze.
- <span class="s1">**AI messaging**</span> so staff can chat in the portal while patients reply by SMS, with photo parsing.
- <span class="s1">**Native mobile apps**</span> so on-call clinicians can triage from anywhere.
- <span class="s1">**Scales to heavy call volume**</span> with quick pickup times.<span class="Apple-converted-space"> </span>

These shared foundations mean you can switch or upgrade later without starting over.

## **Side-by-side comparison**

<table id="bkmrk-decision-point-simbo"><thead><tr><th>**Decision point**

</th><th>**SimboPAS**

</th><th>**SimboDIYAS**

</th></tr></thead><tbody><tr><td>**Who it is for**

</td><td>Groups that want an <span class="s1">**enterprise, consultative**</span> rollout of after-hours on-call workflows

</td><td>Small and mid-size practices that want a <span class="s1">**DIY, self-serve**</span> rollout with control in the dashboard

</td></tr><tr><td>**Go-live speed**

</td><td>**2–3 weeks**

</td><td>**1–2 days (Includes registration and configurations)**

</td></tr><tr><td>**Setup model**

</td><td>Simbo dedicates an <span class="s1">**AI engineer**</span> to design, test, tune, and roll out your after-hours flows

</td><td><span class="s1">**You configure**</span> schedules, alert groups, and messages in the admin panel; Simbo help is optional

</td></tr><tr><td>**Hospital and ER calls**

</td><td>Supported, with capture of hospital, department, or floor

</td><td>Supported via configurable modules you can enable

</td></tr><tr><td>**Triage and escalation**

</td><td>Multi-level on-call schedules, time-based escalation, text/email/voice alerts

</td><td>Multi-level alerts you configure, with dashboards for next-day follow up

</td></tr><tr><td>**Languages**

</td><td>Multi-lingual patient interactions

</td><td><span class="s1">**English**</span> for patient interactions

</td></tr><tr><td>**Pricing approach**

</td><td>Enterprise engagement

</td><td>Self-serve plans including a <span class="s1">**free entry tier.** Option for setup and training available for a small fee.</span>

</td></tr><tr><td>**Best for**

</td><td>Dependable coverage, strict escalation rules, and change management

</td><td>Fast coverage now, cost control, and hands-on configuration

</td></tr></tbody></table>

Details on timelines, triage, hospital workflows, alerts, and language support are documented in the product guide.

<span class="Apple-converted-space"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen" class=" align-center" frameborder="0" height="416" src="https://www.youtube.com/embed/7S7--N3uW4k?si=DDNGIdHuk6dkDGFw" style="width: 741px; height: 416px;" title="YouTube video player" width="741"></iframe>

</span>

## **How each one works in practice**

### **SimboPAS: Enterprise after-hours physician answering service**

- <span class="s1">**What it does:**</span> Pre-screens callers, classifies urgency, and routes to the right on-call provider based on your rules.
- **Core capabilities:**
    
    
    - Triage urgent vs routine, capture reason for call
    - Hospital nurse calls with hospital/department/floor capture
    - AI scheduling and multi-level alerts by text, email, and call, with escalation if no response
    - Next-day workflows in the dashboard for routine items
- <span class="s1">**Rollout:**</span> Consultative, with design, testing, and tuning focused on after-hours. Typical go-live is <span class="s1">**2–3 weeks**</span>.<span class="Apple-converted-space"> </span>
    
    Book a consultation: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)

### **SimboDIYAS: Self-serve after-hours answering service**

- <span class="s1">**What it does:**</span> Gives you HIPAA-compliant after-hours coverage with AI screening and multi-level alerting that <span class="s1">**you**</span> control.
- **Core capabilities:**
    
    
    - Modules for patient and hospital calls that you can turn on or off
    - AI triage to reduce wake-ups for non-urgent cases
    - Alert sequences by text, email, and voice, with custom escalation timing
    - A clear morning dashboard for staff to close out tasks
- <span class="s1">**Getting live:**</span> Forward your after-hours calls to the SimboDIYAS number, set on-call schedules and alert groups, and go live in <span class="s1">**1–2 days**</span>. Plans include a <span class="s1">**free entry tier**</span>.<span class="Apple-converted-space"> </span>
    
    
    - See plans: [https://diyas.simboconnect.com/#pricing](https://diyas.simboconnect.com/#pricing)
    - Start now: [https://diyas.simboconnect.com/#get\_started\_now](https://diyas.simboconnect.com/#get_started_now)
    - Step-by-step setup: [https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration](https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration)

## **Common platform features that matter after hours**

- <span class="s1">**CRM Dashboard:**</span> Unified inbox, assign and reassign, set status, instant AI summaries with jump-to-moment audio, caller history, spam marking, and click-to-call from the browser.
- <span class="s1">**AI Messaging:**</span> Staff chat in the portal, patients reply by SMS, photos are parsed for details, with templates and assisted writing.
- <span class="s1">**Admin and Analytics:**</span> Organization, locations, roles, MFA, on-call schedules, holidays, coverage rules, workflow versioning, reports for volume, handle time, containment rate, and outcomes.
- <span class="s1">**Mobile access:**</span> iOS and Android apps for on-the-go triage and tasking.
- <span class="s1">**Security:**</span> HIPAA compliant across offerings, with a proprietary voice AI engine and MFA.<span class="Apple-converted-space"> </span>

## **Pricing and licensing snapshot**

- <span class="s1">**SimboDIYAS:**</span> Self-serve plans, one dedicated number per plan, unlimited inbound minutes on plan, and a <span class="s1">**free entry tier**</span> for quick trials. See current details: [https://diyas.simboconnect.com/#pricing](https://diyas.simboconnect.com/#pricing).<span class="Apple-converted-space"> </span>
- <span class="s1">**SimboPAS:**</span> Enterprise engagement. Speak with the team to scope your rollout and pricing: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect).<span class="Apple-converted-space"> </span>

## **Real-world scenarios**

- <span class="s1">**Hospital calls at 2:00 AM with strict escalations:**</span> Choose <span class="s1">**SimboPAS**</span> for consultative design of escalation ladders, hospital capture, and reliability requirements.<span class="Apple-converted-space"> </span>
- <span class="s1">**Small clinic needs coverage this weekend with tight budget:**</span> Choose <span class="s1">**SimboDIYAS**</span>, set on-call schedules and alert groups today, and forward your line after hours.<span class="Apple-converted-space"> </span>
- <span class="s1">**Group practice wants to start DIY, then standardize later:**</span> Start on <span class="s1">**SimboDIYAS**</span>. Because the platform and dashboard are shared, you can move to <span class="s1">**SimboPAS**</span> later without losing your history or retraining staff.<span class="Apple-converted-space"> </span>

## **Decision checklist**

Answer each item with Yes or No.

1. Do you want Simbo to <span class="s1">**design and test**</span> your after-hours rules and escalations for you?
    
    
    - <span class="s1">Yes → </span>**SimboPAS**
    - <span class="s1">No → </span>**SimboDIYAS**
2. Do you need to be live in <span class="s1">**1–2 days**</span> with in-house configuration?
    
    
    - <span class="s1">Yes → </span>**SimboDIYAS**
    - No → <span class="s1">**SimboPAS**</span> is fine
3. Are <span class="s1">**hospital and ER calls**</span> part of your daily reality?
    
    
    - Both PAS and DIYAS support hospital workflows. Choose based on the setup model you prefer.<span class="Apple-converted-space"> </span>
4. Do you require <span class="s1">**multi-lingual**</span> patient interactions after hours?
    
    
    - <span class="s1">**SimboPAS**</span> supports multi-lingual interactions
    - <span class="s1">**SimboDIYAS**</span> supports <span class="s1">**English**</span> at this time<span class="Apple-converted-space"> </span>

## **Getting started**

- **SimboPAS**
    
    Speak with the team: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)<span class="Apple-converted-space"> </span>
- **SimboDIYAS**
    
    Plans: [https://diyas.simboconnect.com/#pricing](https://diyas.simboconnect.com/#pricing)
    
    Start now: [https://diyas.simboconnect.com/#get\_started\_now](https://diyas.simboconnect.com/#get_started_now)   
    Step-by-step guide: [https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration](https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration)<span class="Apple-converted-space"> </span>
> Source URL for above info: https://api1.simboconnect.com/helpb/books/ai-phone-agents/page/simbopas-vs-simbodiyas-which-one-is-right-for-you