# Introduction to Simbo AI Products and Services
> Source URL for below info: https://api1.simboconnect.com/helpb/books/ai-phone-agents/page/introduction-to-simbo-ai-products-and-services

Choosing the right AI phone agent becomes simple when you match your daily reality with the strengths of each product. This guide explains the four Simbo AI phone agents in depth. You will learn what each product does, how it works, who it is for, what the rollout looks like, and how to pick the right one with confidence.

### **The short answer**

Answer these three questions to narrow your choice.

1. **Do you need outbound calls or deep EHR-aware automation today**
    
    <span class="s1">Choose </span>[**SimboConnect**](https://www.simbo.ai/products/simboconnect/)<span class="s1">.</span>
2. **Is your main pain after-hours on-call coverage and reliable escalation**
    
    Choose [<span class="s1">**SimboPAS**</span>](https://www.simbo.ai/products/simboconnect/) for an enterprise rollout, or <span class="s1">**[SimboDIYAS](https://diyas.simboconnect.com/), a DIY Answering Service**</span> if you prefer a fast self-serve start. Click here to get started now on SimboDIYAS: [https://diyas.simboconnect.com/](https://diyas.simboconnect.com/)
3. **Do you want a fast inbound-only agent without a long project**
    
    <span class="s1">Choose </span>[**SimboVara**](https://vara.simboconnect.com/)<span class="s1">. Click here to get started now on SimboDIYAS: [https://vara.simboconnect.com/](https://vara.simboconnect.com/)</span>

<span class="s1"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen" class=" align-center" frameborder="0" height="416" src="https://www.youtube.com/embed/ATR48uoCjyQ?si=6MvyImXUMOPNByM4" style="width: 740px; height: 416px;" title="YouTube video player" width="740"></iframe>

</span>

### **What all four products share**

- <span class="s1">**HIPAA compliance**</span> with encryption and privacy safeguards. The platform is built for healthcare and advertises HIPAA compliance across products.<span class="Apple-converted-space"> </span>
- <span class="s1">**Unified CRM AI dashboard**</span> to view calls and tasks in one place, assign owners, follow up, and analyze results with 360-degree communication history.<span class="Apple-converted-space"> </span>
- <span class="s1">**AI messaging**</span> so staff can chat inside the web portal while patients reply over text, and the system parses photos to extract details.
- <span class="s1">**Mobile access**</span> via native apps so clinicians and staff can triage and act from anywhere.<span class="Apple-converted-space"> </span>
- <span class="Apple-converted-space"><span class="s1">**Multi-lingual**</span> patient interactions with SimboConnect, SimboVara, and SimboPAS. SimboDIYAS only supports English.</span>
- <span class="s1">**Scales to high call volume**</span> with quick answer times, which is called out across Simbo materials.<span class="Apple-converted-space"> </span>

### **Quick comparison**

<table id="bkmrk-capability-simboconn"><thead><tr><th>**Capability**

</th><th>**SimboConnect**

</th><th>**SimboPAS**

</th><th>**SimboVara**

</th><th>**SimboDIYAS**

</th></tr></thead><tbody><tr><td>Inbound calls automation

</td><td>✔

</td><td>✔

</td><td>✔

</td><td>✔

</td></tr><tr><td>Outbound calls automation

</td><td>✔

</td><td>—

</td><td>—

</td><td>—

</td></tr><tr><td>After-hours on-call workflows

</td><td>✔

</td><td>✔

</td><td>✔

</td><td>✔

</td></tr><tr><td>EHR integration

</td><td>✔

</td><td>Not typical

</td><td>—

</td><td>—

</td></tr><tr><td>Deployment model

</td><td>Enterprise, consultative

</td><td>Enterprise, consultative

</td><td>Self-managed, optional help

</td><td>Self-managed, optional help

</td></tr><tr><td>Typical go-live time

</td><td>4 to 6 weeks

</td><td>2 to 3 weeks

</td><td>2 to 5 days

</td><td>1 to 2 days

</td></tr><tr><td>Dedicated AI engineer

</td><td>✔ (build, test, tune, improve)

</td><td>✔ (on-call design and tuning)

</td><td>—

</td><td>—

</td></tr></tbody></table>

Notes

- All four products include the same core platform, AI voice engine, secure dashboard, analytics, and HIPAA compliance.
- “Self-managed” means your team controls setup and changes in an easy dashboard. Simbo can help with initial setup for a small fee if you prefer.

Now let us go deep on each product.

### **1. SimboConnect: Enterprise AI phone co-pilot for inbound and outbound calls**

#### **What it does**

SimboConnect is an multi-lingual AI front-office co-pilot made for healthcare. It automates front-desk phone workflows and offers both incoming and outgoing call automation. It aims to reduce front-desk costs with a 360-degree dashboard for tracking every patient interaction.<span class="Apple-converted-space"> </span>

Typical <span class="s3">**inbound**</span> tasks:

- Book, reschedule, or cancel appointments
- Take and route refill requests and product orders
- Intake referrals and records requests
- Route to clinician or billing when needed

Typical <span class="s3">**outbound**</span> tasks:

- Pre-visit, post-visit, and post-procedure check-ins
- Chronic care check-ins
- Order status updates
- Appointment confirmations with on-the-fly rescheduling

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen" class=" align-center" frameborder="0" height="416" src="https://www.youtube.com/embed/B72Vhvs-10U?si=uKwGdVEoi4a_tefQ" style="width: 740px; height: 416px;" title="YouTube video player" width="740"></iframe>

#### **How it works**

- <span class="s1">**Workflow design and customization.**</span> SimboConnect mirrors your workflows rather than forcing a rigid IVR. You define what “good” looks like, and the agent follows it. The product literature stresses customizable workflows and analytics, with the dashboard giving a full view of patient communications.<span class="Apple-converted-space"> </span>
- <span class="s1">**High concurrency.**</span> Designed to handle large volumes with very fast pickup, so fewer patients wait on hold.<span class="Apple-converted-space"> </span>
- <span class="s1">**EHR and calendar integration.**</span> Simbo materials describe AI agents that connect to scheduling platforms and EHRs for real-time availability, updates, and fewer double bookings. Treat this as the target pattern for enterprise rollouts.<span class="Apple-converted-space"> </span>
- <span class="s1">**Security and compliance.**</span> Marketing content highlights HIPAA compliance and secure operations.<span class="Apple-converted-space"> </span>

#### **What you get on day one**

- <span class="s1">**360-degree dashboard**</span> with tasks, search, filters, and analytics
- <span class="s1">**Unified communications**</span> view across phone and text
- <span class="s1">**Audit trail**</span> with audio, transcript, and AI summary for each call
- <span class="s1">**Admin controls**</span> for users, locations, on-call schedules, holidays, and coverage rules
- <span class="s1">**Mobile apps**</span> so on-call doctors and staff can work from anywhere<span class="Apple-converted-space"> </span>

#### **Enterprise delivery model**

SimboConnect is a consultative rollout. A dedicated AI engineer partners with your team to map workflows, build them, test them across thousands of scenarios, place guardrails, and then continue to optimize with data after go-live. This is why the typical timeline is <span class="s3">**4 to 6 weeks**</span> including heavy automated testing and a measured release.

#### **When to choose SimboConnect**

- You want measurable call offload with both inbound and outbound programs
- You want EHR-aware automation and controlled change management
- You want a partner to design, test, and continually improve

[<span class="s3">**Learn more**</span>](https://www.simbo.ai/products/simboconnect/): product overview and features.<span class="Apple-converted-space"> </span>

<span class="Apple-converted-space">Click here to book your free consultation: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)</span>

### **2. SimboPAS: Enterprise after-hours physician answering service**

#### **What it does**

SimboPAS is built for after-hours on-call workflows. It pre-screens callers, classifies urgency, and routes to the right on-call provider based on your schedule and rules. Many Simbo articles position SimboPAS as a smarter, faster, and more affordable answer to traditional answering services.<span class="Apple-converted-space"> </span>

#### **Core capabilities**

- <span class="s1">**Triage and bifurcation.**</span> Distinguish urgent from routine, and capture reason for call
- <span class="s1">**Hospital nurse calls.**</span> Capture hospital, department, or floor when relevant
- <span class="s1">**AI scheduling and alerts.**</span> Multi-level schedules and notifications by text, email, and call, with time-based escalation if no response
- <span class="s1">**Next-day workflows.**</span> Routine items park in the dashboard for staff follow-up in the morning
- <span class="s1">**Cost profile.**</span> Simbo’s posts often compare AI answering services with traditional services and cite significant cost reductions in many regions.<span class="Apple-converted-space"> </span>

#### **Operations controls**

- Vacation and holiday schedules
- Backup and escalation paths
- Doctors can manage requests over text, mobile app, or web dashboard

#### **Delivery model and timeline**

This is a consultative rollout with design, testing, and tuning focused on after-hours. Typical time to go live is <span class="s3">**2 to 3 weeks**</span>.

#### **When to choose SimboPAS**

- You need dependable after-hours coverage and clear escalation rules
- You want an enterprise rollout with help from a dedicated team

<span class="s4"><span class="Apple-converted-space">Click here to book your free consultation: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)</span></span>

### **3. SimboVara: Self-serve inbound AI phone agent**

#### **What it does**

SimboVara is the self-managed version of the multi-lingual front-office co-pilot. It focuses on inbound call automation and rapid time to value. The SimboVara portal highlights HIPAA compliance, customizable workflows, unified communications, analytics, and access to the mobile app and web dashboard.<span class="Apple-converted-space"> </span>

Important notes for expectations:

- <span class="s1">**Inbound-first.**</span> Use SimboVara to automate incoming calls like scheduling, refills, orders, FAQs, and routing.
- <span class="s1">**Outbound in SimboVara is limited.**</span> The pricing page shows outbound minutes primarily to support necessary call-backs from your dashboard, not to run complex outbound programs. For proactive campaigns or large-scale outbound workflows, use SimboConnect.<span class="Apple-converted-space"> </span>
- <span class="s1">**No enterprise EHR build.**</span> SimboVara does not include the consultative EHR integration work that comes with SimboConnect.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen" class=" align-center" frameborder="0" height="415" src="https://www.youtube.com/embed/_yKq8TZy9Jo?si=A-5yl5ayErVNZaSI" style="width: 738px; height: 415px;" title="YouTube video player" width="738"></iframe>

#### **Setup and speed**

You or your staff configure workflows in the dashboard. You can go live in <span class="s3">**a few days**</span> after you forward calls to the assigned AI number and test your flows.

#### **What you get**

- <span class="s1">**Workflow builder**</span> with scheduling, refills, orders, FAQs, and more
- <span class="s1">**After-hours options**</span> if you want basic on-call triage in the same portal
- **Analytics and compliance controls**
- <span class="s1">**Mobile and desktop access**</span> for tasking and follow up<span class="Apple-converted-space"> </span>

#### **Pricing snapshot**

The SimboVara portal lists self-serve plans with included call volumes, one dedicated number, unlimited inbound minutes per plan, and mobile app access. The Enterprise tier is available when you outgrow self-serve.<span class="Apple-converted-space"> </span>

#### **When to choose SimboVara**

- You want a quick, inbound-focused start without a long project
- You do not need EHR integration right now
- You prefer to self-manage setup and changes
- You want the option to upgrade later

<span class="s3">**Click here**</span> and see current plan details: <span class="Apple-converted-space"><span class="s1">[https://vara.simboconnect.com/#pricing](https://vara.simboconnect.com/#pricing)</span></span>

<span class="Apple-converted-space"><span class="s1">Click here to signup now on SimboVara: [https://vara.simboconnect.com/#get\_started\_now](https://vara.simboconnect.com/#get_started_now)</span></span>

<span class="Apple-converted-space"><span class="s1">Click here to view step by step registration guide for SimboVara: [https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/get-started-with-simbovara-step-by-step-registration](https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/get-started-with-simbovara-step-by-step-registration)</span></span>

### **4. SimboDIYAS: Self-serve, after-hours answering service for small and mid-size practices**

#### **What it does**

SimboDIYAS is the self-managed (or DIY) version of SimboPAS. It gives you HIPAA-compliant after-hours coverage with AI screening and multi-level alerting that you control. The public page lists fast pickup, cost reduction claims, and clear dashboards for next-day follow up.<span class="Apple-converted-space"> </span>

#### **Core capabilities**

- <span class="s1">**Patient and hospital calls.**</span> Turn modules on or off depending on your reality
- <span class="s1">**AI triage.**</span> Distinguish urgent from routine so doctors are not called for non-urgent items at night
- <span class="s1">**AI scheduling with multi-level alerts.**</span> Configure text, email, and voice alert sequences and escalation timing
- <span class="s1">**Dashboard for the morning.**</span> Staff can see all overnight tasks in one place and close them out efficiently<span class="Apple-converted-space"> </span>

#### **Setup and speed**

You forward your after-hours calls to the AI number SimboDIYAS provides. You can go live very quickly once your alerting rules and on-call schedules are set in the portal. The page positions SimboDIYAS as quick to implement for immediate coverage.<span class="Apple-converted-space"> </span>

#### **Pricing snapshot**

SimboDIYAS offers tiers including a free entry plan with limited calls, and paid plans with more call volume, reporting, and live SMS chat with patients. An Enterprise option is available for advanced controls.<span class="Apple-converted-space"> </span>

#### **When to choose SimboDIYAS**

- You want full control of after-hours without a consultative project
- You are a small or mid-size practice that needs to move fast
- You want to save on answering service costs and still improve coverage and response times<span class="Apple-converted-space"> </span>

<span class="Apple-converted-space">Click here to to see pricing and plan details: [https://diyas.simboconnect.com/#pricing](https://diyas.simboconnect.com/#pricing)</span>

<span class="Apple-converted-space">Click here to get started on SimboDIYAS: [https://diyas.simboconnect.com/#get\_started\_now](https://diyas.simboconnect.com/#get_started_now)</span>

<span class="Apple-converted-space"><span class="s1">Click here to view step by step registration guide for SimboDIYAS: [https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration](https://api1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/page/get-started-with-simbodiyas-step-by-step-registration)</span></span>

### **5. Custom AI agents - automate any admin task**

You can extend the dashboard with additional AI agents to automate everyday admin tasks.

Examples include:

- <span class="s1">**Live translation**</span> on phone or at the front desk so staff and patients can speak in their own languages, with staff seeing English translations in real time.<span class="Apple-converted-space"> </span>
- <span class="s1">**Fax automation**</span> that extracts data from referral faxes, files it to the EHR, and triggers a patient outreach workflow to book the appointment.<span class="Apple-converted-space"> </span>
- <span class="s1">**Referral coordination**</span> and <span class="s1">**scheduling helpers**</span> that reduce manual work and speed up access to care.<span class="Apple-converted-space"> </span>
- <span class="s1">**Front desk translator**</span> for walk-ins who speak other languages.
- <span class="s1">**Letter drafting**</span> on your letterhead by voice prompt.
- <span class="s1">**e-Fax automation**</span> for referrals, including EHR filing and patient outreach
- <span class="s1">**Email automation**</span>
- <span class="s1">**SimboGPT**</span>, a HIPAA-compliant assistant for staff and clinicians
- And many more

Ask your account manager which agents are already packaged and which require a short setup.

### **Common powerful AI dashboard across all products**

##### **CRM Dashboard**

- Unified inbox for calls and messages
- Assign, reassign, mark in-progress, and close tasks
- Instant AI summaries of calls, with jump-to-moment playback
- Caller history and spam marking
- Click to call back the patient from the browser
- Receive calls in the dashboard when you choose

#### **AI Messaging**

- Staff chats inside the web portal
- Patients reply over text message
- Patients can send photos, and AI extracts the details
- Templates, assisted writing, and the same task workflow as calls

#### **Admin and Analytics**

- Organization settings, locations, users, roles, and MFA
- On-call schedules, off-hours, holidays, and coverage rules
- Workflow builder and version history
- Reports and live analytics for volumes, handle time, containment rate, and outcomes

#### **Mobile access**

- Native iOS and Android apps for on-the-go triage and tasking

#### **Multi-lingual**

- Simbo's AI agents are multi-lingual and can support most of the languages spoken on this planet. However the dashboard and all interactions are translated in English. However, there is an option to refer to actual conversation in native language if required.

#### **Security and compliance**

- HIPAA compliant across all tools
- Proprietary, patented AI voice engine behind every call
- Multi-Factor Authentication

### **Implementation and go-live**

All four products follow the same high-level go-live pattern:

1. <span class="s1">**Phone Numbers**</span>. The platform provisions one or more AI agent phone numbers for your locations or use cases.
2. <span class="s1">**Forwarding**</span>. You set forwarding rules from your existing number to the AI number by time of day or by location.
3. <span class="s1">**Dashboard and tuning**</span>. You watch incoming calls and tasks in the dashboard, make small adjustments, and measure results.

##### **Enterprise timelines**

- <span class="s1">**SimboConnect**</span>: usually <span class="s1">**4 to 6 weeks**</span> because of discovery, workflow design, heavy automated testing, and a measured rollout
- <span class="s1">**SimboPAS**</span>: usually <span class="s1">**2 to 3 weeks**</span> for after-hours workflow design, schedules, alerting, and tuning

##### **Self-serve timelines**

- <span class="s1">**SimboVara**</span>: <span class="s1">**2 to 7 days**</span> depending on how much you want to iterate on your workflows
- <span class="s1">**SimboDIYAS**</span>: <span class="s1">**1 to 2 days**</span> if your on-call schedule is ready

##### **Multi-location administration**

- If you operate many sites, you can link locations so a super-admin views all in one login. You can control which users see which locations.

### **What the Analytics and Dashboard make easy**

- <span class="s1">**Every call is captured**</span> with audio, transcript, and a short AI summary so staff can understand the task in seconds
- <span class="s1">**Assignment and alerts**</span> so tasks never fall through the cracks
- <span class="s1">**Filters and saved views**</span> by call type, status, or urgency
- <span class="s1">**Compliance and audits**</span> with call capture and clear logs
- <span class="s1">**Mobile access**</span> for clinicians and staff who need to triage on the move<span class="Apple-converted-space"> </span>

### **EHR and scheduling integrations**

For enterprise rollout, the AI agent can connect to calendars and EHR systems to book, confirm, and reschedule in real time. Simbo content describes agents that read live schedules, update immediately, and reduce double bookings, which is the right pattern for high-reliability scheduling.<span class="Apple-converted-space"> </span>

### **Security and compliance**

Simbo all products are <span class="s3">**HIPAA-compliant**</span>, with encryption and privacy safeguards across offerings. This includes the self-serve options as well as the enterprise products.<span class="Apple-converted-space"> </span>

### **Which product is right for you**

Choose <span class="s3">**SimboConnect**</span> if you want an enterprise program with inbound and outbound automation, EHR-aware workflows, customizable logic, and ongoing optimization.

Choose <span class="s3">**SimboPAS**</span> if after-hours reliability, hospital nurse calls, and multi-level escalation are your top priorities and you want a guided enterprise rollout.<span class="Apple-converted-space"> </span>

Choose <span class="s3">**SimboVara**</span> if you want a self-serve, inbound-focused agent with quick time to value and without an EHR project today.<span class="Apple-converted-space"> </span>

Choose <span class="s3">**SimboDIYAS**</span> if you want a self-serve after-hours answering service with AI screening and multi-level alerts that you control, and you want to roll out in a day or two.<span class="Apple-converted-space"> </span>

### **Next steps**

- **Enterprise consultative products**
    
    SimboConnect and SimboPAS: book a free consultative meeting: [https://www.simbo.ai/schedule-connect](https://www.simbo.ai/schedule-connect)
- **Self-serve products**
    
    <span class="s1">SimboVara sign-up portal: </span>[https://vara.simboconnect.com/<span class="s1"><span class="Apple-converted-space"> </span></span>](https://vara.simboconnect.com/)
    
    <span class="s1">SimboDIYAS sign-up portal: </span>[https://diyas.simboconnect.com/ ](https://diyas.simboconnect.com/)

### **Examples of real-world benefits**

- Front desk receives fewer routine calls because the agent books, reschedules, and confirms appointments.
- On-call doctors receive fewer non-urgent interruptions due to better pre-screening and routing.
- Teams handle morning catch-up faster with a single dashboard for routine after-hours tasks.
- Leadership gets clear analytics on call volumes, outcomes, and where to improve workflows.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/ai-phone-agents/page/introduction-to-simbo-ai-products-and-services